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| Criterion | ![]() Decision Making Pre-Mortem | ![]() UX Design Customer Journey Canvas | ![]() Engineering Failure Scenario Analysis |
|---|---|---|---|
Purposedifferent | In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 20–45 min | 1-3 h | 1-3 h |
Participantsdifferent | Small cross-functional group | 3-10 | 3-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Risk list, Mitigation plan, Assumption log | Customer Journey Canvas, Pain Points, Experience Opportunities | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions |
Tagsno overlap | RiskDecisionFailurePlanning | JourneyCustomerService designCanvas | FailureResilienceRisk |
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