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Criterion
Paper illustration of a Polarity Map with two poles and four quadrants
Systems Thinking
Polarity Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Purposedifferent
Polarity Mapping makes tensions between two opposing poles tangible, such as standardization and adaptation or control and autonomy. The method guards against making apparent either-or decisions prematurely.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.
Complexitydifferent
MediumLowLow
Timedifferent
1-2 h30-120 min20-45 min
Participantsdifferent
3-122-61-8
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Polarity Map, Warning Signs, Balance ActionsObservation Notes, Improvement IdeasOwnership Reflection, Action Commitment, Coaching Notes
Tagsno overlap
Systems thinkingTradeoffsLeadership
LeanObservationProcessOperations
ResponsibilityLeadershipTeam
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A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix