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Criterion
Paper illustration of two user profile cards with a goal, behavior evidence, and an open research question.
UX Research
Personas
Paper illustration of Request for Comments (RFC) with its method-specific working model.
Architecture
Request for Comments
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions.An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitysame
MediumMediumMedium
Timedifferent
1-3 Tage1-3 Wochen vom Draft bis zur Entscheidung1-3 h
Participantsdifferent
Internes Team3-20 Reviewer3-10
Formatdifferent
Workshop + asyncAsyncWorkshop
Outputdifferent
Persona Profiles, Needs Summary, Scenario NotesRFC document, Reviewer comments, Decision rationale, Follow-up ADR or ticketsCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
ResearchCustomerSynthesis
ArchitectureDecisionAsyncGovernance
JourneyCustomerService designCanvas
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Architecture Inception Canvas method illustration showing its working structure
Architecture
Architecture Inception Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping