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| Criterion |  Facilitation Nominal Group Technique |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When loud voices could dominate a round, Nominal Group Technique protects individual thinking time from group effects. It collects ideas separately first and only then enables shared weighting. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium |
Timedifferent | 60-120 min | 2-4 h |
Participantsdifferent | 5-12 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Ranked Ideas, Clarified Options, Group Priority | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | FacilitationPrioritizationVotingInclusion | JourneyServiceService design |
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