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| Criterion |  Operations MORT Analysis |  UX Research Customer Journey Mapping |  Operations Root Cause Analysis |
|---|---|---|---|
Purposedifferent | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | Mehrere Tage bis Wochen | 2-4 h | 1-4 h |
Participantsdifferent | 2-6 | 4-10 | 3-8 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | Journey Map, Pain-point List, Opportunity Backlog | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | Root causeSafetySystemicIncident | JourneyServiceService design | Root causeProblem solvingQualityIncident |
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