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| Criterion |  Facilitation Mind Mapping |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When a topic is still unclear and too many thoughts surface at once, Mind Mapping creates an open surface for ordering them. It makes connections, subtopics, and starting points visible without fixing them too early. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | High | Medium |
Timedifferent | 15-45 min | 0.5-2 Tage | 2-4 h |
Participantsdifferent | 1-10 | 6-12 | 4-10 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Mind Map, Topic Clusters, Open Questions | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | BrainstormingIdeasMappingStructureFacilitation | Service designOperationsJourneyBlueprint | JourneyServiceService design |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
