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| Criterion |  Product Discovery Kano Model |  Operations Root Cause Analysis |  Operations MORT Analysis |
|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-2 Tage | 1-4 h | Mehrere Tage bis Wochen |
Participantsdifferent | 10-50 | 3-8 | 2-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | SatisfactionPrioritizationCustomer | Root causeProblem solvingQualityIncident | Root causeSafetySystemicIncident |
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