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| Criterion |  Product Discovery Kano Model |  UX Research Customer Journey Mapping |  Operations Eat the Frog |
|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The method protects energy and attention for the task that creates the largest progress and is often postponed. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 1-2 Tage | 2-4 h | 15-90 min daily |
Participantsdifferent | 10-50 | 4-10 | 1 |
Formatdifferent | Workshop + async | Workshop | Async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Journey Map, Pain-point List, Opportunity Backlog | Priority Task, Completion Note, Daily Focus |
Tagsno overlap | SatisfactionPrioritizationCustomer | JourneyServiceService design | PrioritizationProductivityFocusExecution |
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