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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Cost of Delay with its method-specific working model.
Delivery
Cost of Delay
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence.
Complexitydifferent
MediumHigh
Timedifferent
1-2 Tage90-180 min
Participantsdifferent
10-503-8
Formatdifferent
Workshop + asyncWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesCoD Table, Prioritization Sequence
Tags1 shared
SatisfactionPrioritizationCustomer
PrioritizationDeliveryEconomicsDecision
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