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| Criterion |  Product Discovery Jobs to Be Done |  Operations Root Cause Analysis |  Engineering Hypothesis-Driven Troubleshooting |
|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-4 h | 30-240 min |
Participantsdifferent | 5-12 Interviews | 3-8 | 1-6 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Hypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary |
Tagsno overlap | CustomerOutcomesNeeds | Root causeProblem solvingQualityIncident | TroubleshootingProblem solvingDiagnosis |
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