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| Criterion |  Product Discovery Jobs to Be Done |  UX Research Customer Journey Mapping |  Facilitation Consensus Workshop |
|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 2-4 h | 1-3 h |
Participantsdifferent | 5-12 Interviews | 4-10 | 5-30 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Journey Map, Pain-point List, Opportunity Backlog | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | CustomerOutcomesNeeds | JourneyServiceService design | FacilitationConsensusWorkshopAlignment |
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