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| Criterion |  Product Discovery Jobs to Be Done |  Operations Gemba Walk |  Facilitation Consensus Workshop |
|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 1-3 Wochen | 30-120 min | 1-3 h |
Participantsdifferent | 5-12 Interviews | 2-6 | 5-30 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Observation Notes, Improvement Ideas | Consensus Clusters, Theme Titles, Priority Areas |
Tagsno overlap | CustomerOutcomesNeeds | LeanObservationProcessOperations | FacilitationConsensusWorkshopAlignment |
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