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| Criterion |  Product Discovery Jobs to Be Done |  Operations 5 Whys |  Operations Gemba Walk |
|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 1-3 Wochen | 15-30 min | 30-120 min |
Participantsdifferent | 5-12 Interviews | 2-6 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Root cause notes, Countermeasures | Observation Notes, Improvement Ideas |
Tagsno overlap | CustomerOutcomesNeeds | Root causeIncidentLeanProblem solving | LeanObservationProcessOperations |
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