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| Criterion |  UX Research Customer Journey Mapping |  Agile WSJF |  Operations A3 Problem Solving |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many tasks compete for the same capacity, it orders work by economic impact. It makes time lost, benefit, and effort comparable together. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | 45-90 min | 45-90 min |
Participantsdifferent | 4-10 | 3-10 | 2-5 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ranked Backlog, Cost-of-Delay Assumptions | A3 Report, Action Plan, Root Cause Analysis |
Tagsno overlap | JourneyServiceService design | LeanEconomicsSequencePrioritization | LeanProblem solvingCoachingOperations |
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