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| Criterion |  UX Research Customer Journey Mapping |  Architecture Views and Beyond |  Facilitation Power Interest Grid |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-3 Tage | 30-60 min |
Participantsdifferent | 4-10 | 1-4 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Views, Cross-view Notes, Rationale | Power Interest Grid, Strategy per Stakeholder |
Tagsno overlap | JourneyServiceService design | DocumentationStakeholdersArchitecture | StakeholdersFacilitationAlignmentPlanning |
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