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| Criterion |  UX Research Customer Journey Mapping |  Architecture Views and Beyond |  Facilitation Alignment Mapping |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 2-4 h | 1-3 Tage | 1-2 h |
Participantsdifferent | 4-10 | 1-4 | 4-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Views, Cross-view Notes, Rationale | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | JourneyServiceService design | DocumentationStakeholdersArchitecture | AlignmentStakeholdersStrategyFacilitation |
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