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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Three-Point Estimation |  Facilitation Dot Estimation |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | A single estimate for effort, time, or risk often looks too smooth for the real uncertainty behind it. It separates options, evaluation criteria, and open risks. The result is captured as a Three-Point Estimate, Risk Range, and Assumption Notes. | When size or effort can only be estimated roughly, Dot Estimation condenses the group's experience into a quick range. It turns individual contributions into a visible selection. The result is captured as an Effort Heatmap, Risk Signals, and Discussion Targets. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 10-30 min je Item | 5-20 min |
Participantsdifferent | 4-10 | 1-8 | 3-20 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Three-Point Estimate, Risk Range, Assumption Notes | Effort Heatmap, Risk Signals, Discussion Targets |
Tagsno overlap | JourneyServiceService design | EstimationUncertaintyForecasting | EstimationEffortRisk |
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