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| Criterion |  UX Research Customer Journey Mapping |  Architecture Software Architecture Canvas |  Decision Making DACI |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 1-2 h | 30-60 min |
Participantsdifferent | 4-10 | 3-10 | 2-10 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Canvas, Goals, Constraints, Quality Attributes | DACI Matrix, Decision Owner, Decision Log |
Tagsno overlap | JourneyServiceService design | CanvasArchitectureAlignmentWorkshop | DecisionRolesGovernanceAlignment |
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