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| Criterion |  UX Research Customer Journey Mapping |  Delivery Shape Up |  Decision Making Constraint Analysis |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 6 Wochen Cycle + 2 Wochen Cool-Down | 30-90 min |
Participantsdifferent | 4-10 | 2-4 pro Pitch | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Constraint List, Hard/Soft Classification, Option Impact Notes, Decision Boundaries |
Tagsno overlap | JourneyServiceService design | PlanningDeliveryAutonomy | ConstraintsDecisionPlanningOptions |
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