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| Criterion |  UX Research Customer Journey Mapping |  Delivery Shape Up |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | 6 Wochen Cycle + 2 Wochen Cool-Down |
Participantsdifferent | 4-10 | 2-4 pro Pitch |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes |
Tagsno overlap | JourneyServiceService design | PlanningDeliveryAutonomy |
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