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| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  Delivery RAID Log |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 2-4 h | 0.5-2 Tage | 30 min Setup, dann laufend |
Participantsdifferent | 4-10 | 6-12 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | RAID Log, Status Report Source |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | RiskTrackingStakeholdersGovernance |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
