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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  Architecture Software Architecture Canvas |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 1-2 h |
Participantsdifferent | 4-10 | 3-15 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Architecture Canvas, Goals, Constraints, Quality Attributes |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | CanvasArchitectureAlignmentWorkshop |
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