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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  Agile Affinity Estimation |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 30-90 min |
Participantsdifferent | 4-10 | 3-15 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Affinity Size Map, Grouped Estimates, Unclear Items |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | EstimationBacklogRelative sizing |
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