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| Criterion |  UX Research Customer Journey Mapping |  Architecture Request for Comments |  Delivery Communication Plan |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-3 Wochen vom Draft bis zur Entscheidung | 45-90 min |
Participantsdifferent | 4-10 | 3-20 Reviewer | 2-6 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | RFC document, Reviewer comments, Decision rationale, Follow-up ADR or tickets | Communication Plan, Channel Matrix, Message Cadence |
Tagsno overlap | JourneyServiceService design | ArchitectureDecisionAsyncGovernance | CommunicationStakeholdersDeliveryPlanning |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
