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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Responsibility Poker |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences. |
Complexitydifferent | Medium | Low |
Timedifferent | 2-4 h | 45-90 min |
Participantsdifferent | 4-10 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Responsibility Map, Role Agreements, Open Questions |
Tagsno overlap | JourneyServiceService design | RolesResponsibilityTeamFacilitation |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
