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| Criterion |  UX Research Customer Journey Mapping |  Knowledge Modeling Peer Instruction |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Peer Instruction uses group thinking to clarify difficult terms or concepts faster. The method combines individual reflection with social correction and shared precision. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | 10-20 min je Frage |
Participantsdifferent | 4-10 | 6-50 |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Concept Questions, Vote Results, Learning Notes |
Tagsno overlap | JourneyServiceService design | LearningDialogueFacilitation |
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