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| Criterion |  UX Research Customer Journey Mapping |  Agile NoEstimates |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When estimating slows a team down more than it helps, it shifts the focus to flow, small slices, and real lead time. It sorts work by value, risk, and delivery ability. The result is captured as Throughput Data, Flow Forecast, and Slicing Rules. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | laufend |
Participantsdifferent | 4-10 | 2-12 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Throughput Data, Flow Forecast, Slicing Rules |
Tagsno overlap | JourneyServiceService design | EstimationForecastingFlow |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
