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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Lean Coffee |  Knowledge Modeling Peer Instruction |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group without a fixed agenda needs to get into useful conversations quickly, Lean Coffee structures the start around interests rather than a presentation. The group itself negotiates which topics get time first and which wait. | Peer Instruction uses group thinking to clarify difficult terms or concepts faster. The method combines individual reflection with social correction and shared precision. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 30-90 min | 10-20 min je Frage |
Participantsdifferent | 4-10 | 3-20 | 6-50 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Prioritized Topics, Discussion Notes, Action Items | Concept Questions, Vote Results, Learning Notes |
Tagsno overlap | JourneyServiceService design | FacilitationAutonomyDialogue | LearningDialogueFacilitation |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
