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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Lean Coffee |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a group without a fixed agenda needs to get into useful conversations quickly, Lean Coffee structures the start around interests rather than a presentation. The group itself negotiates which topics get time first and which wait. |
Complexitydifferent | Medium | Low |
Timedifferent | 2-4 h | 30-90 min |
Participantsdifferent | 4-10 | 3-20 |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Prioritized Topics, Discussion Notes, Action Items |
Tagsno overlap | JourneyServiceService design | FacilitationAutonomyDialogue |
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