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Selected:Customer Journey MappingLASR (Lightweight Approach for Software Reviews)Value Chain Analysis
| Criterion |  UX Research Customer Journey Mapping |  Architecture LASR (Lightweight Approach for Software Reviews) |  Business Strategy Value Chain Analysis |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail. | Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 2-4 h | 3–4 h for initial assessment; preparation and deeper analysis additional | Half day |
Participantsdifferent | 4-10 | 1 or a small team; particularly suitable for 3–4 people | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks | Value Chain Map, Lever List |
Tagsno overlap | JourneyServiceService design | ArchitectureQualityRiskAssessmentLean | StrategyBusiness modelDiagnosisAnalysis |
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