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Selected:Customer Journey MappingLASR (Lightweight Approach for Software Reviews)Assumption Surfacing
| Criterion |  UX Research Customer Journey Mapping |  Architecture LASR (Lightweight Approach for Software Reviews) |  Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 3–4 h for initial assessment; preparation and deeper analysis additional | 45-90 min |
Participantsdifferent | 4-10 | 1 or a small team; particularly suitable for 3–4 people | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | JourneyServiceService design | ArchitectureQualityRiskAssessmentLean | AssumptionsRiskDecisionDiscovery |
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