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| Criterion |  UX Research Customer Journey Mapping |  Product Discovery Kano Model |  Product Strategy ICE Scoring |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When ideas need sorting quickly, it condenses impact, confidence, and effort into one compact score. It connects customer value, product logic, and decision priorities. The result is captured as an ICE table and top-ideas list. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-2 Tage | 30-60 min |
Participantsdifferent | 4-10 | 10-50 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Kano Matrix, Feature Classes, Priority Themes | ICE Table, Top Idea List |
Tagsno overlap | JourneyServiceService design | SatisfactionPrioritizationCustomer | PrioritizationScoringGrowthDecision |
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