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| Criterion |  UX Research Customer Journey Mapping |  Growth Hooked Model |  Decision Making Delphi Method |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The Hooked Model helps clarify engagement loops, user behavior, and experiments. It makes repeat behavior measurable and captures the result as a hooked loop, trigger map, and reward design. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 2-4 h | Multiple workshops over several weeks | 1-4 Wochen |
Participantsdifferent | 4-10 | 2-8 | 6-30 Experten |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Hooked loop, Trigger map, Reward design, Ethics check | Expert Forecast, Consensus Range, Assumption Notes |
Tagsno overlap | JourneyServiceService design | GrowthBehaviorRetention | ForecastingExpertsDecisionStrategy |
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