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| Criterion |  UX Research Customer Journey Mapping |  Engineering Failure Scenario Analysis |  Product Discovery Smoke Test |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-3 h | 1-5 Tage |
Participantsdifferent | 4-10 | 3-8 | Nutzertraffic |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions | Interest Metrics, Conversion Signal, Learning Note |
Tagsno overlap | JourneyServiceService design | FailureResilienceRisk | ValidationExperimentsDemandGrowth |
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