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| Criterion |  UX Research Customer Journey Mapping |  Engineering Failure Scenario Analysis |  Product Discovery Concierge MVP |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 2-4 h | 1-3 h | 1-4 Wochen |
Participantsdifferent | 4-10 | 3-8 | 3-10 Kunden |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | JourneyServiceService design | FailureResilienceRisk | MVPValidationServiceDiscovery |
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