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| Criterion |  UX Research Customer Journey Mapping |  Domain Modeling EventStorming |  UX Research Affinity Diagramming |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 2-8 h | 45–90 min |
Participantsdifferent | 4-10 | 5-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Event Timeline, Ubiquitous Language, Boundaries, Open Questions | Theme clusters, Insight statements, Opportunity areas |
Tagsno overlap | JourneyServiceService design | Domain-Driven DesignEventsDiscoveryWorkshop | SynthesisQualitativeRoot cause |
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