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| Criterion |  UX Research Customer Journey Mapping |  UX Research Empathy Mapping |  Product Discovery Hypothesis Prioritization Canvas |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When many hypotheses compete for attention, it brings order to their learning sequence and importance. It separates problem, assumption, solution, and evidence. The result is captured as a prioritization canvas and a hypothesis backlog. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 30–60 min | 60-90 min |
Participantsdifferent | 4-10 | 4-8 | 3-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Empathy Map, Assumptions List, Research Gaps | Prioritization Canvas, Hypothesis Backlog |
Tagsno overlap | JourneyServiceService design | SynthesisQualitativeWorkshop | ExperimentsPrioritizationDiscoveryHypothesis |
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