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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Delphi Method |  Product Discovery Smoke Test |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 2-4 h | 1-4 Wochen | 1-5 Tage |
Participantsdifferent | 4-10 | 6-30 Experten | Nutzertraffic |
Formatdifferent | Workshop | Async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Expert Forecast, Consensus Range, Assumption Notes | Interest Metrics, Conversion Signal, Learning Note |
Tagsno overlap | JourneyServiceService design | ForecastingExpertsDecisionStrategy | ValidationExperimentsDemandGrowth |
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