View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Research Customer Journey Mapping |  Architecture C4 Model |  UX Research Empathy Mapping |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 1-4 h | 30–60 min |
Participantsdifferent | 4-10 | 1-5 | 4-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Context Diagram, Container Diagram, Component Diagram | Empathy Map, Assumptions List, Research Gaps |
Tagsno overlap | JourneyServiceService design | ArchitectureCommunicationVisualization | SynthesisQualitativeWorkshop |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
