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| Criterion |  UX Research Customer Journey Mapping |  Operations Bottleneck Analysis |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. |
Complexitysame | Medium | Medium |
Timedifferent | 2-4 h | 1-3 h |
Participantsdifferent | 4-10 | 3-8 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures |
Tagsno overlap | JourneyServiceService design | FlowMeasurementConstraints |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
