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| Criterion |  UX Research Customer Journey Mapping |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | Several meetings plus preparation and analysis; total effort depends on scope | 1-3 Tage |
Participantsdifferent | 4-10 | Evaluation team, architects, and relevant stakeholders | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyServiceService design | ArchitectureQualityRiskTradeoffsStakeholders | DocumentationStakeholdersArchitecture |
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