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| Criterion |  UX Research Customer Journey Mapping |  UX Research Affinity Diagramming |  Knowledge Modeling Event Modeling |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 45–90 min | 2-6 h |
Participantsdifferent | 4-10 | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Theme clusters, Insight statements, Opportunity areas | Event Model, UI Flow, Commands, Read Models |
Tagsno overlap | JourneyServiceService design | SynthesisQualitativeRoot cause | EventsBlueprintDomain-Driven DesignBehavior |
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