View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Research Customer Journey Mapping |  Architecture Architecture Decision Record |  Decision Making DACI |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 15-45 min | 30-60 min |
Participantsdifferent | 4-10 | 1-3 | 2-10 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ADR File, Decision Log, Rationale | DACI Matrix, Decision Owner, Decision Log |
Tagsno overlap | JourneyServiceService design | ArchitectureRationaleDocumentationGovernance | DecisionRolesGovernanceAlignment |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
