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| Criterion |  UX Research Customer Journey Mapping |  Growth A/B Testing |  Business Strategy Value Chain Analysis |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When two variants compete, discussions quickly decide by taste rather than effect. A/B Testing checks behavior under controlled conditions and separates real improvement from chance or expectation effects. | Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list. |
Complexitydifferent | Medium | High | High |
Timedifferent | 2-4 h | 1-4 Wochen | Half day |
Participantsdifferent | 4-10 | 1-6 | 3-8 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Experiment results, Decision log, Learning summary | Value Chain Map, Lever List |
Tagsno overlap | JourneyServiceService design | ExperimentsGrowthAnalyticsValidation | StrategyBusiness modelDiagnosisAnalysis |
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