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| Criterion |  UX Research Customer Journey Mapping |  Operations 8D Problem Solving |  Facilitation Decision Jam |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. |
Complexitydifferent | Medium | High | Low |
Timedifferent | 2-4 h | 1-6 Wochen | 60-90 min |
Participantssame | 4-10 | 4-10 | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Problem Cluster, Prioritized Challenge, Experiment |
Tagsno overlap | JourneyServiceService design | QualityProblem solvingRoot cause | FacilitationDecisionProblem solvingWorkshop |
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