View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Research Customer Journey Mapping |  Operations 5 Whys |  Facilitation Decision Jam |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 15-30 min | 60-90 min |
Participantsdifferent | 4-10 | 2-6 | 4-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Root cause notes, Countermeasures | Problem Cluster, Prioritized Challenge, Experiment |
Tagsno overlap | JourneyServiceService design | Root causeIncidentLeanProblem solving | FacilitationDecisionProblem solvingWorkshop |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
