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| Criterion |  UX Research Customer Journey Mapping |  Facilitation 1-2-4-All |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many people in a group too rarely get to speak, 1-2-4-All distributes thinking time more fairly. The format builds participation step by step and makes quiet or still-unformed thoughts usable faster. |
Complexitydifferent | Medium | Low |
Timedifferent | 2-4 h | 10-20 min |
Participantsdifferent | 4-10 | 4-100+ |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Idea List, Shared Insights, Emergent Themes |
Tagsno overlap | JourneyServiceService design | FacilitationInclusionIdeation |
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