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Criterion
Paper illustration for Ideal Days.
Agile
Ideal Days
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for PERT Estimation.
Decision Making
PERT Estimation
Purposedifferent
When effort needs to be thought of as real working time, it offers a simple common denominator for comparison. It sorts work by value, risk, and delivery ability. The result is captured as Ideal Day Estimates, Assumption Notes, and Capacity Caveats.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.On complex initiatives, a plain average tends to understate just how uncertain the outcome really is. It separates options, evaluation criteria, and open risks. The result is captured as a PERT Estimate, Expected Value, and Risk Notes.
Complexitydifferent
LowMediumMedium
Timedifferent
15-60 min2-4 h15-45 min
Participantsdifferent
2-94-101-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
Ideal Day Estimates, Assumption Notes, Capacity CaveatsJourney Map, Pain-point List, Opportunity BacklogPERT Estimate, Expected Value, Risk Notes
Tagsno overlap
EstimationEffortAgile
JourneyServiceService design
EstimationUncertaintyRisk
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Dot Estimation.
Facilitation
Dot Estimation
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas