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| Criterion |  UX Research HEART Framework |  Operations MORT Analysis |  Operations 8D Problem Solving |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | High | High |
Timedifferent | 120 min initial, dann laufend | Mehrere Tage bis Wochen | 1-6 Wochen |
Participantsdifferent | 3-6 | 2-6 | 4-10 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | Root causeSafetySystemicIncident | QualityProblem solvingRoot cause |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
