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| Criterion |  UX Research HEART Framework |  Operations Causal Factor Analysis |  Operations Root Cause Analysis |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 120 min initial, dann laufend | 2-6 h | 1-4 h |
Participantsdifferent | 3-6 | 3-10 | 3-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Event Timeline, Causal Factor Chart, Cause List, Corrective Actions | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | CausalityIncidentRoot causeTimeline | Root causeProblem solvingQualityIncident |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
